Shipping & Returns.
Thank you for shopping at Alion Draws! We’re all about bringing colour and creativity to your life. Please read below for information on our return and shipping policies.
Shipping
Processing Time:
Orders are typically processed within 5-10 business days. Custom or made-to-order items may take longer, and expected timeframes will be noted on the product page.
Shipping Rates & Delivery:
Shipping costs are calculated at checkout based on your location and the size/weight of your order. We ship worldwide using reliable courier services. Delivery times may vary, but most orders arrive within:
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NZ: 5-10 business days
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Australia: 10-20 business days
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Rest of the World: 30-60 business days
You’ll receive a tracking number once your order has been dispatched.
Customs & Import Taxes:
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Return & Exchange
All Sales Are Final.
Due to the handmade and often made-to-order nature of our products, we do not accept returns or exchanges unless your item arrives damaged or incorrect.
Damaged or Incorrect Orders:
If your order arrives damaged or you receive the wrong item, please contact us at aliondraws@gmail.com within 7 days of delivery with your order number and photos of the issue. We’ll do our best to make it right.
Digital Downloads & Workshops:
All sales of digital products and event tickets (such as workshops or painting events) are final and non-refundable.
Need Help?
If you have any questions about your order, feel free to reach out at aliondraws@gmail.com— we’re happy to help!